SAP Application Managed Services (AMS)
We strive to provide the highest quality of support services to all our clients based upon our SAP consulting experience.
Globalwave Support Services
- 24/7 support
- Expert support team
- Sustainable, continuous and traceable processes
- Flexing per customer demand
- World-class process management structure
- Competent End-to-End SAP Support
Application Maintenance
- Change Request & Incident Tracking
- Delivering to SLA Scope
- Dedicated Support Manager
- Single point of contact
- Onsite advisory
- Escalation Management
Globalwave Help Desk
- Over 220 clients supported
- Demand/Ticket Management tools
- 24/7 support services
- Document Management
- Out of box reporting and KPI’s
- Highest Quality Standards
Weekly Reporting of SAP System
Daily backups
Disk Space Optimization
Monitoring of planned jobs
Monitoring of work processes
Background job monitoring
Performance review
Globalwave, with investments in SAP technology for over 20 years has grown into a company with more than 500 SAP consultants. Our company constantly invests in technological developments and provides consultancy for SAP applications, both locally and internationally. Consulting services in SAP business applications aiming to add value to our client’s processes. Globalwave employees constantly improve themselves with the vision of continuous innovation as well as improving the service quality.
Globalwave provides consulting services on Enterprise Resource Planning, Human Resource Management, Customer Relationship Management, Product Lifecycle Management, Supply Chain Management, Business Process Management, Database, Data Warehouse, SAP HANA, S/4HANA, mobile solutions, Business Intelligence, Corporate Performance Management, predictive analytics and cloud-based SAP applications.
In today’s world, many companies consider outsourcing in order to focus on internal projects while gaining cost advantages. With 20 years of expertise in SAP, Globalwave provides significant cost advantages by managing business applications. 24/7 support system enables companies to have an infrastructure that operates efficiently. Outsourcing enables companies a more reliable environment with added data and information security. Globalwave takes the necessary precautions for future needs by providing services such as upgrading systems, backup, tech support, and maintenance.
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